1. Scope of services

1.1 Clarity Hive provides LMS implementation and optimisation, systems design, learning design, AI workflow development, consultancy, facilitation, coaching, and related digital products and resources. This may include: live sessions (online or in person), workshops, audits, reports, templates, tools, and self-paced materials.

1.2 As a Community Interest Company, our work is focused on improving systems, learning experiences, and tools in ways that support equity, inclusion, and community benefit.

2. Using this website

2.1 This website is provided for information, education, and access to our services and products. While we aim to keep content accurate and up to date, we do not guarantee that all information is complete, current, or suitable for every situation.

2.2 Any reliance you place on information from this website is at your own risk. You should seek appropriate professional advice (for example, legal, medical, or financial advice) where needed.

2.3 We may update, suspend, or withdraw the website, or any part of it, at any time without notice.

3. Booking, fees, and payments

3.1 Details of fees for services, programmes, or digital products are provided on relevant pages, booking links, or proposals. Unless otherwise stated, fees are quoted in GBP.

3.2 Payment terms will be set out at the point of booking or in a written proposal or invoice. By confirming a booking or purchase, you agree to pay the fees specified.

3.3 For coaching sessions and smaller services, payment is usually required at booking or in advance of the session. For larger projects, payment schedules may be agreed in writing.

4. Cancellations and rescheduling

4.1 Coaching sessions
Clients may cancel or reschedule coaching sessions with at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice, or non-attendance without notice, may be charged in full.

4.2 Facilitation, workshops, and consultancy
Unless otherwise agreed in a written contract, the following cancellation terms apply:

• Cancellations made 11–15 working days before a scheduled session: 25% of the fee is payable

• Cancellations made 6–10 working days before: 50% of the fee is payable

• Cancellations made 0–5 working days before: 100% of the fee is payable

4.3 Where possible, we will work with you to reschedule rather than cancel, but this may depend on availability and any costs already incurred (for example, venue, travel, or third-party bookings).

4.4 If Clarity Hive needs to cancel or reschedule due to unforeseen circumstances, we will notify you as soon as possible and offer an alternative date or a refund of any fees already paid for the affected session.

5. Digital products and refunds

5.1 Digital products (including templates, workbooks, guides, and other downloadable content) are delivered electronically, often immediately after purchase.

5.2 Because digital products are accessible instantly, refunds cannot normally be offered once a file has been downloaded or accessed, unless otherwise required by law. If there are any issues accessing a digital product, support is available at info@clarityhive.org.

6. Responsibilities and scope of practice

6.1 Clarity Hive will provide services with reasonable care and skill and in line with the agreed scope of work.

6.2 Our services do not replace clinical therapy, medical care, legal advice, or financial advice. You remain responsible for your own decisions, wellbeing, and use of any insights or tools shared.

6.3 Where coaching or facilitation involves embodied or therapeutic‑adjacent practices (such as Brainspotting, where offered), these are delivered within a coaching or facilitation context, not as psychotherapy.

7. Client responsibilities

7.1 Clients agree to:

• Engage honestly and respectfully in coaching, facilitation, or consultancy processes

• Communicate expectations, timelines, and desired outcomes as clearly as possible

• Provide accurate information needed to deliver the work (for example, access details for systems audits)

• Pay agreed fees on time and in line with the payment terms

8. Confidentiality

8.1 Both parties agree to keep personal, organisational, or proprietary information shared during the work confidential, unless disclosure is required by law or agreed in writing.

8.2 We may use anonymised and aggregated themes or learnings from work to improve our services and share insights, but we will not identify you or your organisation without consent.

9. Intellectual property

9.1 All intellectual property rights in materials created by Clarity Hive (including frameworks, tools, templates, written content, and recordings) remain with Clarity Hive, unless explicitly agreed otherwise in writing.

9.2 You are granted a non-exclusive, non-transferable licence to use materials provided for your own personal or internal organisational purposes in line with the agreed scope of work. You agree not to copy, share, resell, or redistribute them without permission.

10. Data protection and privacy

10.1 How we collect, use, and protect personal data is set out in our Refund & Privacy Policy, which forms part of these Terms.

10.2 By using this website or working with Clarity Hive, you acknowledge that you have had the opportunity to read the Refund & Privacy Policy.

11. Limitation of liability

11.1 To the fullest extent permitted by law, Clarity Hive will not be liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with the use of this website, participation in services, or use of digital products.

11.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Changes to these Terms

12.1 We may update these Terms from time to time, for example to reflect changes in services or legal requirements. When we do, we will update the “Last updated” date at the top of this page.

12.2 Continued use of the website or services after changes are made will be taken as acceptance of the updated Terms.

13. Governing law

13.1 These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.

14. Contact

If you have any questions about these Terms & Conditions, please contact:
Email: info@clarityhive.org

By using this website or engaging with Clarity Hive’s services, you confirm that you have read, understood, and agreed to these Terms & Conditions.