These Terms and Conditions (“Agreement”) govern the provision of coaching, facilitation, consultancy, and learning services by Clarity Hive (“Company”) to clients (“Clients”).

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not proceed.

1. Scope of Services

1.1 Clarity Hive offers holistic coaching, trauma-informed DEI facilitation, consultancy, and learning sessions. Services may include:

• One-to-one or group coaching (clarity coaching, somatic coaching, Brainspotting)

• Equity, Diversity & Inclusion (EDI/DEI) facilitation and training

• Organisational consultancy with a focus on inclusive strategy, team culture, and equitable practice

• Bespoke programme design, resources, or policy review

• Self-paced or live learning sessions

1.2 Learning sessions and consultancy packages may cover (but are not limited to):

• Introduction to EDI

• Inclusive Leadership and Strategy

• DEI in the Workplace or Community

• Trauma-informed practice and psychological safety

• Organisational clarity and change navigation

1.3 Services are delivered in a variety of formats, including live sessions (online or in-person), written reports, audits, recorded materials, or self-paced modules.

2. Responsibilities of the Company

2.1 Clarity Hive agrees to:

• 2.1.1 Deliver services through qualified coaches, consultants, and facilitators with experience in EDI, trauma-informed care, and holistic development.

• 2.1.2 Approach all work with ethical integrity, cultural humility, and client-centred care.

• 2.1.3 Maintain trauma-informed and psychologically safe environments.

• 2.1.4 Provide tools, reports, insights, and strategies aligned with client goals.

• 2.1.5 Store client information securely and use it only for the delivery of contracted services.

3. Client Responsibilities

3.1 Clients agree to:

• 3.1.1 Engage honestly and respectfully in coaching, facilitation, or consultancy processes.

• 3.1.2 Clearly communicate expectations, timelines, and desired outcomes.

• 3.1.3 Maintain autonomy in sessions and provide informed consent for any modalities used (e.g., Brainspotting).

• 3.1.4 Pay all agreed-upon fees promptly and in full.

• 3.1.5 Update Clarity Hive with relevant contact or project information as needed.

4. Confidentiality

4.1 Both parties agree to maintain strict confidentiality regarding personal, organisational, or proprietary information unless required by law or mutually agreed upon in writing.

5. Cancellation and Rescheduling

5.1 Coaching Sessions:

Clients may cancel or reschedule coaching sessions with at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice will be charged in full.

5.2 Facilitation, Workshops, or Consultancy Services:

• Cancellations made 11–15 working days before a scheduled session: 25% of the fee

• Cancellations made 6–10 working days before: 50% of the fee

• Cancellations made 0–5 working days before: 100% of the fee

5.3 Clarity Hive aims to accommodate rescheduling where feasible. Clients should contact Clarity Hive as early as possible to explore alternative arrangements.

6. Scope of Practice and Disclaimers

6.1 Clarity Hive’s services do not replace clinical therapy, medical care, or legal advice. Clients are responsible for seeking appropriate professional support where necessary.

6.2 Brainspotting and other embodied or therapeutic practices are delivered within the scope of coaching or facilitation, not psychotherapy.

7. Digital Products and Resources

7.1 All digital materials (e.g., templates, workbooks, video content) are non-refundable once accessed or delivered, unless otherwise stated.

8. Agreement

By engaging with our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.