Privacy Policy

Last updated: 17/04/2026

This website is operated by CLARITY HIVE C.I.C., a private company limited by guarantee without share capital, incorporated in England and Wales as a Community Interest Company. Company number: 17158292. Registered office: Flat 2 Viridian Apartments, 75 Battersea Park Road, London, England, SW8 4DA. If you have any questions about this Privacy Policy or how your data is used, please contact info@clarityhive.org

At Clarity Hive, I care deeply about your privacy and am committed to protecting your personal data. This Privacy Policy explains how I collect, use, store, and protect your information when you work with me or visit my website.

1. Who I Am

I offer LMS optimisation, systems design, learning design, AI workflow development, consultancy, facilitation, and coaching services through Clarity Hive, with a focus on inclusion, equity, and evidence-based impact.

2. What Personal Data I Collect

Most of the personal data I process is provided directly by you. In limited cases, I may also receive contact details via referrals or introductions from partners with your knowledge.

I may collect:

• Contact details – such as your name and email address

• Booking details – including session types, dates, and preferences

• Payment information – processed securely via Stripe (I don’t store card details)

• Website usage data – through cookies that help me improve your experience

3. How I Use Your Data

I use your data to:

• Provide and manage coaching, facilitation, or learning services

• Communicate with you about sessions or enquiries

• Send occasional newsletters or updates (you can unsubscribe at any time)

• Improve website performance through analytics

4. Legal Basis for Processing (GDPR)

I process your data based on:

• Contractual necessity – to deliver services you’ve requested

• Legitimate interest – to improve my offerings and communicate with you

• Consent – for optional marketing or updates

• Legal obligation – where required (e.g. for accounting)

5. When I Share Your Data

I only share your data with trusted services that help me operate Clarity Hive:

• Stripe – for secure payments

• Acuity Scheduling – to manage bookings

• Analytics providers – to monitor site performance

These providers meet data protection standards and do not use your data for unrelated purposes. Some of these service providers may store or process data outside the UK or EEA; where this happens, they use appropriate safeguards such as standard contractual clauses or equivalent protections.

6. How Long I Keep Your Data

I keep personal data only as long as necessary:

• To provide the services you’ve requested

• To comply with legal or financial record-keeping requirements

Once your data is no longer needed, I delete it securely.

7. Your Rights Under GDPR

You have the right to:

• Access your data

• Correct or update your information

• Request deletion of your data

• Object to certain uses of your data

• Request a copy of your data (data portability)

• Withdraw consent (if applicable)

To exercise any of these rights, email me at info@clarityhive.org

8. Cookies and Tracking

This website uses cookies and similar technologies to support core site functions, understand website traffic, and improve your experience. Where required, non‑essential cookies are only used with your consent. You can manage your cookie preferences at any time using the cookie banner on this site, or by adjusting your browser settings.

9. How I Protect Your Data

I take appropriate steps to protect your personal information from unauthorised access, use, or disclosure.

10. Contact Me

If you have any questions or concerns about this Privacy Policy or how your data is handled, please email me at: info@clarityhive.org

Refund Policy

Digital products are delivered instantly by email. Refunds cannot be offered once a file has been downloaded. If there are any issues accessing a purchase, support can be provided via info@clarityhive.orgto ensure the guide is received. If you’re not happy with how I’ve handled your data, you can also complain to the UK Information Commissioner’s Office (ICO). I may update this Privacy Policy from time to time, and will update the ‘Last updated’ date at the top when I do so.