Here’s the work

A trauma-aware, neurodivergent-first dysregulation tool — designed, built, and shipped to public beta as sole product lead.

Sector: Mental health & wellbeing

Role: Product lead, sole designer

Outcome: Public beta live — no account required at the moment of need

Settle came from a real problem: most dysregulation tools assume you have cognitive bandwidth to find them, log in, and navigate them. I wanted to build something that worked at the exact moment it was needed.

• Two paths — SOS (acute overwhelm) and Daily Practice (repeatable routines)

• Consent layer — users choose comfortable modalities before a session starts, not during it

• Drill tagging architecture (state + channel) that scales cleanly as the library grows

• UX microcopy designed for high cognitive load — short, plain, no jargon

• Built and shipped with Lovable, no engineering team

What makes it different: trauma-aware consent logic built into the product · ND-first UX · no login friction at the moment of need

AI: Quality — information architecture, consent-layer wording, drill tagging scheme · Speed — Lovable used to build and ship the beta · Consistency — prompt-driven drill instruction variants and UX microcopy · Guardrails — crisis signposting, no clinical claims, consent opt-outs built into product logic

▶ Try the live app (opens in new tab) → https://settlestate.lovable.app

▶ Watch a short walkthrough → Coming soon

Interested in trauma-informed product thinking or ND-first UX? Get in touch

Complex facilitator-led training on participation, power, and accountability — converted into accessible, async e-learning for a global humanitarian audience.

Sector: International development / humanitarian

Role: Instructional designer & e-learning build consultancy

Deliverables: Multi-module Rise 360 course, SCORM packages, platform-ready content

Outcome: Course live on a Moodle-based platform serving the global humanitarian sector

The source material was rich, nuanced facilitator-led training — the kind that works brilliantly in a room and falls apart without one. My job was to make it work for learners across different contexts, time zones, and bandwidths, without a facilitator present.

• Reviewed and restructured content to work as self-directed async learning — preserving complexity without requiring a guide

• Built modules in Rise 360, exported as SCORM packages for Moodle deployment

• Applied plain language and WCAG 2.1 AA throughout — designed for access from the start

• Worked within real platform constraints: completion tracking, SCORM versioning, review cycles

• Coordinated with SMEs to keep content accurate without diluting what made it good

AI: Quality — tested plain language rewrites, flagged scaffolding gaps · Speed — drafted content outlines from facilitator notes · Consistency — generated QA checklists · Guardrails — no client data in prompts, all outputs reviewed

Artefacts on request: Rise 360 module screenshots (no client branding) · SCORM package structure · plain language rewrite examples

Watch a short walkthrough → Coming soon

Building e-learning for a global or distributed team? Get in touch

Six years product-managing two global humanitarian learning platforms. When I started, Kaya had 200,000 learners. When I left, it had 969,000.

Sector: International humanitarian / NGO

Role: Learning Platforms & Product Specialist — HPass Lead; UX & Platform Specialist (Kaya)

Scale: 969k active learners · 195 countries · 32 partner orgs · 500+ courses

Timeline: September 2019 – August 2025

I didn't just support these platforms — I product-managed them. Strategy, roadmap, partner relationships, technical delivery, governance, accessibility, and knowing what to say no to.

HPass:

• Chaired Steering Committee (32 partners, maintained through 40% funding cuts)

• Grew badge issuance 117% to 350,000+ credentials

• Multi-tenancy integration reducing hosting costs 40%

• GDPR and WCAG governance documentation

• Moodle Workplace migration with zero data loss

Kaya:

• WCAG 2.1 AA accessibility framework

• Expanded language interface

• Repeat support queries reduced 40%

• Ticket resolution time reduced 35%

• £100k/year vendor coordination savings

The gap between a platform going live and a platform people actually use is where most of this work happened.

Artefacts on request: Platform governance and WCAG frameworks · steering committee structure · example QA checklist

Do you need someone who's run a platform, not just set one up? Get in touch

Led teaching and learning quality across a language education institution — 1,000+ students, 25 teachers, multiple sites, 13 accreditation strengths.

Sector: Education / language learning

Role: Director of Studies (previously Assistant Director of Studies)

Timeline: September 2014 – March 2019

Outcomes: 13 accreditation strengths · 20% teaching performance improvement · 90% student satisfaction

This is where my instructional design and QA thinking was actually forged — not in theory, but running real programmes for real learners at pace, across multiple sites, with high stakes.

• Designed and delivered CPD programmes improving lesson quality 15–20%

• Introduced blended learning models across English language programmes

• Led curriculum and assessment development, keeping it current and evidence-led

• Managed accreditation preparation — 13 accreditation strengths

• Coordinated teacher training and onboarding across seasonal and permanent staff

Artefacts available on request: CPD programme structure · blended learning model design · QA and observation framework

Teaching power, privilege, and inclusive leadership on a Master's programme — supervising applied research on DEI and organisational transformation.

Sector: Higher education / international

Role: Lecturer (postgraduate)

Timeline: October 2024 – present

• Design and teach postgraduate modules on power dynamics, privilege, and inclusive leadership

• Facilitate seminars — often difficult conversations, always generative ones

• Supervise applied research projects on DEI and organisational transformation

• Design inclusive assessment frameworks supporting participation across barriers

Postgraduate teaching is applied instructional design at its most demanding — designing for experts, facilitating contested material, assessing complex work without a fixed answer. It keeps the practice sharp in ways platform work alone doesn't.

A scattered, manually-managed coaching operation rebuilt as a fully branded, client-ready platform — shipped to MVP in four structured phases.

Sector: Health & fitness / solo coaching

Role: Systems consultant & implementation lead

Outcome: MVP live · 4 clients migrated · 47 core tasks · estimated market replacement value £5,300–£10,000

The coach was brilliant at coaching. The systems around the coaching were a mess — clients onboarded differently every time, forms in one place, messages in another. The goal was to fix that without disrupting the clients already on the books.

• Platform architecture — built Everfit workspace from scratch, systematically tested before anyone touched it

• White-label brand experience — applied brand kit so it felt like their product, not a generic tool

• Client onboarding system — assessment forms, check-ins, welcome emails, onboarding guide, waiver, cancellation policy

• Handover — documented everything so the coach could run it independently

Before: every client got a different experience. After: one consistent, branded journey — automatically.

AI: Quality — caught gaps in the client journey not obvious in draft form · Speed — first-pass drafts for emails and policy documents · Consistency — converted decisions into reusable templates and QA checklists · Guardrails — no client data in prompts, all outputs reviewed

Artefacts on request: Everfit workspace walkthrough (client details removed) · onboarding guide (redacted) · welcome email sequence · form templates · handover documentation

▶ Watch a short walkthrough → Coming soon